Why Is My Hague Watermax/Waterboss Not Using Salt?

If your Hague WaterMax/WaterBoss is not using salt, the first thing you should check is whether there are any blockages in the system. Salt needs to be able to pass through a series of components within the system in order for it to be used effectively. If these components become blocked with dirt or other debris, then this can prevent the salt from being used. It is important to clean these components regularly in order to keep your system running smoothly.

How A Hague Watermax/Waterboss Water Softener Uses Salt?

The Hague Watermax/Waterboss water softener uses a process called ion exchange to reduce hard minerals like calcium and magnesium from your home’s water supply. During this process, sodium ions are exchanged for the hard mineral ions. Each cycle of the machine requires salt to replenish the sodium ion exchange resin bed so that it can continue to remove the hard minerals. Salt also helps to flush out any dirt or debris from the unit. I

Why Is My Hague Watermax/Waterboss Not Using Salt?

A water softener may be in bypass mode: If the bypass valve on your water softener is in the “bypass” position, it will not use salt. To check, open the control head and look for a lever or switch that says “bypass” or “service.” Move the lever to service mode to use salt.

Salt tank is low: If your salt tank is empty, the softener will not use salt. Check your tank to ensure it has enough salt for the regeneration process.

Setting needs adjustment: If you’ve recently adjusted settings, you may need to adjust them back. The most common setting that causes this issue is “resin rinse time.” This must be set to at least 25 seconds for salt to be used.

The valve may be clogged: If the valve is clogged, it will not allow salt into the system. Check your valve and clean off any buildup or debris.

The water hardness setting is too low: If you’ve recently adjusted the water hardness setting on your softener, it may be set too low for salt to be used. Increase the water hardness setting slightly and try again.

Salt bridges: Water softeners need salt to operate and remove hard minerals from the water. A salt bridge can form when the sodium chloride or potassium chloride in the brine tank solidifies, preventing the use of salt by your system. To fix this issue, you should break up any blockage that is forming in the bottom of your tank with a stiff brush and add enough water to ensure the salt is in solution. To prevent salt bridges from forming, you should make sure to keep a steady level of salt in the brine tank.

Water level: The second common cause of your Hague Watermax/Waterboss not using salt is the water level in the brine tank is too low. You can always adjust the water level in your brine tank with a float adjustment. To raise the water level, turn the adjustment screw clockwise.

What Causes A Hague Watermax/Waterboss Brine Valve To Stop Drawing Brine?

This can be caused by a few factors, including:

  • An air leak in the brine line or tank. To fix this, check all fittings for signs of leakage, and if present, replace them as necessary.
  • A faulty control system. If your device has a digital display panel with an error message indicating that the brine valve isn’t drawing, then the control system may need to be checked and replaced if necessary.
  • An accumulation of debris or sediment in the brine well. This can block the flow of salt into the softener. Cleaning your brine well regularly is important to ensure it remains free from obstruction.
  • The wrong type of salt. If you use rock salt, a product with an insoluble form of magnesium or potassium, your brine valve may not be able to draw the correct amount of salt from the tank. It is best to use high-purity evaporated salt for maximum efficiency and performance.

What Can Clog A Brine Float Assembly So The Brine Can’T Be Drawn Out?

Certain contaminants can clog the brine float assembly, preventing it from working properly. Common culprits include dirt, plant matter, and other debris that accumulates in the water over time. Hard water can also cause scaling on the float’s components, making it difficult for the brine to be drawn out. If your system is not using salt, you may need to inspect the brine float assembly for any signs of clogs or scaling.

If the brine float assembly is clogged or scaled over, it can be cleaned with a solution of vinegar and water. After cleaning the assembly, make sure to thoroughly rinse it off before reassembling the unit. This will help ensure the float is functioning properly and that salt can be drawn out for regeneration. It’s also important to replace any defective parts in the assembly, such as a broken valve or cracked float.

What happens to a Hague Watermax/Waterboss main piston that causes it to stop using salt?

If the valve becomes corroded or clogged with scale, it will not be able to draw salt from the brine tank and therefore not soften your water. This may also cause a restriction or blockage in the main piston itself, reducing its ability to pulse enough to bring salt into the system.

If you believe this is what’s causing the issue with your Hague Watermax/Waterboss, it’s important to flush out the system and clean or replace any corroded or clogged parts. Additionally, you should check the float assembly to make sure it is in proper working order as this may affect its ability to fill the brine tank with salt when needed.

Will My Hague Watermax/ Waterboss Water Softener Get Damaged If It Stops Using Salt?

No,  your Hague Watermax/ Waterboss water softener will not get damaged if it stops using salt. Salt is used to regenerate the unit and help keep it working properly, but your device can still function without it. The only issue with not using salt is that you may experience a decrease in performance or effectiveness of your system, as salt helps to prevent mineral buildup. You may also see an increase in scale and hard water deposits, which can lead to potential damage over time. Therefore, it is important to make sure your unit is recharged with salt regularly for optimal results.


How do you unclog a brine tank?

If the brine tank of your Hague WaterMax/WaterBoss softener has become clogged with debris, you can unclog it using a few simple steps. Firstly, make sure to turn off the power to the unit before beginning the process. Then, take off and empty any salt or other material in the brine tank and inspect it for any clogs or buildup. If you find any blockages, carefully remove them using a wire brush and/or small tool. Once the brine tank is clear of debris, replace the salt and any other materials before turning the power back on to your softener.

Should there be water in my water softener brine tank?

Yes, a water softener tank should have at least a few inches of water in the bottom (known as a brine solution or brine tank). The water is used to dissolve a measured amount of salt, which helps to soften your hard water. If there is not enough water in the brine tank, then salt will not be able to dissolve, and the water softener will not be able to soften your hard water.

How often should a water softener regenerate?

It is important to regenerate the water softener at least once per week. This ensures that all of the minerals have been removed from the water and any additional salt has been added back into the system.

How much sodium should my water contain?

Ideally, the water should contain between 20-60 ppm (parts per million) of sodium. This is significantly lower than the recommended amount for human consumption and is considered safe for washing clothes and dishes.


If your Hague WaterMax/WaterBoss isn’t using salt, there could be several reasons. First, check to make sure that the water softener is getting power and that the valves are open. If these seem to be in order, then you may need to check for clogs or other issues with the brine tank and injector assembly. Finally, if the problem persists, you may need to contact a professional technician for help. By following these steps and understanding why your Hague WaterMax/WaterBoss isn’t using salt, you can troubleshoot any issues and get back up to optimal water softening performance quickly.

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